Jim Ellis Promise

The Jim Ellis Promise Makes All the Difference

At Jim Ellis Ford Sandy Springs, we are dedicated to providing matchless customer service and exceeding the expectations of customers like yourself. While the quality of our revered Ford vehicles is important to us, the excellence of our service is even more fundamental in order to earn your business and loyalty.

They say there are no traffic jams along the extra mile, and that’s our thought process behind every interaction with our customers – to go the extra mile! From the moment you walk in to our showroom, down to every interaction with finance, service and other departments, our team members have a level of accountability to ensure your experience is as pleasurable as possible.

The idea of putting our customer’s needs first has been ingrained in our company culture since the conception of the Jim Ellis Automotive Group in 1971. The growth we have experienced has allowed us to nurture our customer-focused philosophy and we intend to continue our legacy of excellent customer service.

The Jim Ellis Promise was founded on eight guiding principles that you can expect to experience at Jim Ellis Ford Sandy Springs. Those include:

  1. Greet each client and visitor with a warm welcome
  2. Remember each client’s name and something unique about them
  3. Treat clients like family so they feel at home with each visit
  4. Listen and understand the needs of each client
  5. Always respect, and never waste the valuable time of our clients
  6. Practice situational awareness to adequately respond to client’s needs
  7. Be gracious and courteous with all clients
  8. Make each client’s experience uniquely tailored to them

We look forward to many more years of fulfilling these promises to our customers and looking for new ways we can provide the best experience possible.

Jim Ellis Ford Sandy Springs – Where You Can Always Expect the Best!