Customer Testimonials

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DealerRater Jul 21, 2024

LT helped us navigate the whole process and shared incredible knowledge, experience and kindness. He sure knows how to take care of his people, both customers and staff! Very satisfied with our new vehicle, and future vehicles from Louis at Jim Ellis!

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DealerRater Jul 21, 2024

Was a good experience, was only mildly upsold which I totally understand. Salesman was very nice and knowledgeable

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Google Jul 20, 2024

We had a great experience buying our new car with Destiny! She has a wonderful personality and made a stressful experience feel more comfortable. We were grateful to work with her and would recommend the dealership.

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Google Jul 20, 2024

Had a great experience purchasing my new car here and working with Jay Wiggins. He made the process feel so easy and comfortable. I’m glad I found my new car at Jim Ellis Ford and would definitely work with them again in the future!

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DealerRater Jul 18, 2024

Had a pleasant experience. Friendly environment. Took longer than expected, but, all-in-all great. Would recommend to others.

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Google Jul 18, 2024

The Service and Parts department at Jim Ellis Ford Sandy springs, has proven to be efficient and accommodating to my service and parts needs. Kenny Galjour in service & Shaun in parts always very kind. Both gentleman move with a sense of urgency in providing customer satisfaction and I truly appreciate them. Thank you.

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Google Jul 17, 2024

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Facebook Jul 16, 2024

I had a great experience working with Jeremy. He was honest and fair with me and made the deal happen.

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Google Jul 16, 2024

Mr. Bennett was awesome and professional. He made the service experience comfortable based on what was needed and the overall process!

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Google Jul 15, 2024

I was able to buy my dream car for an amazing deal at Jim Ellis, it runs smoothly and was in great condition. The team at this location were super friendly which made the process of buying my car all the better especially the lovely receptionist and Mike Buck who was handling my transaction. Mike was easy to talk to, I was in & out within a reasonable time frame. I appreciate the Sandy Springs location making this process enjoyable.

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Google Jul 15, 2024

This is my fav location. Service team provides excellent service, they communicate well and they get you in an out fast.

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DealerRater Jul 15, 2024

They were very helpful and made the online car purchase process very easy and quick. I had my car the same day as the paperwork was signed! They were very responsive and kept me informed of the process the entire time.

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Google Jul 12, 2024

I lucked out on a beautiful 2012 Rav4 here with huge thanks to Buck! He communicated professionally and answered all of my questions quickly, even on a day off. This was my first car purchase and he helped make the process a breeze. If you’re looking for a used (or new) car you can have confidence in the quality of anything on their lot!

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DealerRater Jul 11, 2024

Louis made the car buying experience stress free. He’s a great communicator and pleasant to deal with.

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Google Jul 11, 2024

Got a used Mazda 3. Jeremey and the entire team was super helpful through the process and made sure things were handled fast.

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DealerRater Jul 11, 2024

Very friendly and intuitive. Helped me understand what I was able to get and why. Love being informed and helped through processes like this, and there isnt many salesmen like that anymore!

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Google Jul 9, 2024

Jay Wiggins was amazing thank you so much

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DealerRater Jul 9, 2024

Louis was great to work with! He communicated well and had everything ready to go, when we arrived! I would definitely come back and use him again.

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Google Jul 9, 2024

Jay Wiggins is GREAT! Open and will do his best to work with you WITHOUT pushing. A truly wonderful experience.

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Google Jul 9, 2024

Jay W. was an amazing salesman. We arrived a little before closing and he was able to take time and let us test drive the Mach-e. I left with my Mustang. Great job Jay.

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DealerRater Jul 8, 2024

He was so helpful, kind and you could tell her really cares about his customers! Would 10/10 recommend Louis!!

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DealerRater Jul 8, 2024

Jay Wiggins is GREAT! Open and will do his best to work with you WITHOUT pushing. A truly wonderful experience.

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Google Jul 8, 2024

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Google Jul 8, 2024

I had the opportunity to work with Jay Wiggins at Jim Ellis for my recent purchase of an F150. This was my first pickup truck purchase and I could not be happier or more satisfied with my experience! Jay was very knowledgeable, understanding and approachable. He made me feel important, while also listening to my past experiences at other dealerships and setting realistic expectations of how the buying process works now after the pandemic. I would recommend Jay to anyone looking to purchase a vehicle - especially a Ford from Jim Ellis in Sandy Springs. We’ll be talking with ...

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Google Jul 6, 2024

I had an amazing selling experience with Jay Wiggins and Armen, they were great to work with and made my buying process very smooth! I am very happy with my purchase and how easy they made the process overall. Super excited for my new vehicle and would recommend this great sales team to anybody who is considering buying a new car.

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Facebook Jul 6, 2024

Fantastic experience dealing with Chris Bell, Armen Armenakian, and Mick Dupuis for my F-150!

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Google Jul 6, 2024

Fantastic experience dealing with Chris Bell, Armen Armenakian, and Mick Dupuis for my F-150!

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DealerRater Jul 5, 2024

Louis was prepared, helpful and knowledgeable. The dealership was clean, well stocked and priced nicely. The financing was quick and easy. Andre, the finance director, was professional, thorough and efficient. Mick, the sales manager, personally delivered our vehicle to the airport, which saved us a lot of time and trouble. The whole process was very smooth, and we will definitely consider coming back the next time we want to purchase something else.

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Google Jul 1, 2024

They had a great price on the vehicle I bought and were very reasonable on what they offered me for trade in on mine. The sales team and finance office were both very conscientious of my time and helped move everything along as quickly as possible. Overall, great experience.

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DealerRater Jun 30, 2024

We had a great experience at the Jim Ellis Dealership. Louis was amazing! Very respectful and conscientious about our needs. We definitely would recommend buying from this location.

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Google Jun 29, 2024

Outstanding sales experience with Jay Wiggins. Answered all my questions and made it easy.

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DealerRater Jun 29, 2024

Outstanding sales experience with Jay Wiggins at Jim Ellis Ford. Answered all my questions and made it easy.

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DealerRater Jun 29, 2024

Louis was excellent to work with. Knowledgeable, worked to ensure a good outcome, and was very efficient / respectful of our time. One of the best car buying experiences we’ve had. Thanks Louis!

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DealerRater Jun 28, 2024

Louis was great to deal with and helped us get the car where we needed it and solid before we drove off the lot! Thanks Louis

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Google Jun 27, 2024

It was an amazing experience , from the sales staff to the gm ''s Denis is extremely professional knowledgeable , makes the car truck buying experience most pleasant .

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Google Jun 27, 2024

Jim Ellis Ford to the rescue!! On the way to a short beach trip last week, my wind shield wipers (F-150) began malfunctioning, which resulted in the driver’s side wiper becoming completely disconnected. Imagine my reaction driving down the highway and this occurring during a beachside summer rainstorm. After going back and forth with another local dealership as to the cause, and what was to be covered by warranty or related recall, Jim Ellis went above and beyond by back up and running! They were quick to attack the issue (less than a day!!), confident in their work, and ...

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Google Jun 24, 2024

FANTASTIC Customer Service. Salesman went out of his way to make sure we felt welcomed. Drove 3 hours to puchase the vehicle and would do it again. Great communication between emails, text and phone.

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DealerRater Jun 24, 2024

Denis is the man. He was great. Got me the deal I wanted. Great Dealership

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DealerRater Jun 22, 2024

Efficient, straightforward, helpful. My questions were answered and the sales associates were all very kind.

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DealerRater Jun 22, 2024

Louis did a great job with the car buying process and explaining all of the details. Looking forward to picking up our new car!

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Google Jun 20, 2024

The service is on point all the staff was really friendly and ready to help, especially David.

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Google Jun 19, 2024

Great experience from the moment I entered the garage to when I receive my car back. Clear explanations from the technicians, clear timeline and right on the money on delivery. Will come here again for sure!

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DealerRater Jun 17, 2024

Louis Thompson was instrumental in facilitating our Black Widow F150 purchase by providing exceptional guidance and support throughout the process. He demonstrated a deep understanding of our needs and preferences, offering tailored recommendations that enabled us to make well-informed decisions within the friendly atmosphere. The entire team at Jim Ellis Ford displayed a strong sense of urgency and commitment, ensuring our out-of-state transaction was executed efficiently and in a timely manner.

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Facebook Jun 15, 2024

Devon Hanson was our dealership assistant and he was awesome in helping us in getting our Maverick truck. We totally recommend them

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Google Jun 15, 2024

Devon Hanson was our dealership assistant, he was awesome in showing us the Maverick truck and explaining all the details in a very nice, clear and patient way. We were very please with the service and my husband and I totally recommend Jin Ellis Ford at Roswell rd in Sandy Springs. We are very happy and pleased

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Google Jun 15, 2024

These guys have the best service. They are flexible, remember you, and often in on the fly or many ways to set up appointments.

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DealerRater Jun 15, 2024

Jeremy Ellis provided us with an excellent shopping experience. He was patient and kind and worked with us to purchase a car for my son.

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Google Jun 14, 2024

Easy to purchase a vehicle with Key Nash- he made all of the pain from car buying so easy to navigate! Comfortable waiting areas and a great coffee bar!

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Facebook Jun 13, 2024

This has been an awesome experience. I called about a truck in Atlanta, I am in DC. Straight forward pricing, best pricing, and no double speak. 10/10 for Shaun, Jeremy and Andre. If you need an F-150, look no further. It has been a pleasure. They even made sure to explain how to quickly get from the airport to the local MARTA train station and picked me up from there with the truck. Get over there, these guys are great. M. Sine

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Google Jun 8, 2024

Chris and armem were the best, treated us good and helped us find a beautiful truck

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Google Jun 8, 2024

Dennis Esapa was an amazing salesman. He knows how to treat people and help get the best deal possible. Highly recommend using his services for your future purchases. 10/10. Would rate again.

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DealerRater Jun 8, 2024

The dealership was well laid out and had good management of their inventory and presented good customer comforts.

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DealerRater Jun 8, 2024

I visited a couple of dealers and salesmen before coming to Jim Ellis and meeting Louis Thompson. At a previous Ford dealer I felt like they were being untruthful and trying to slip things past me and I caught their misdealing with them apologizing later and trying to regain my business. I told them I expect honestly and straight forward dealings and will not tolerate untruthfulness. When I got to Jim Ellis I had not actually planned on purchasing that day but rather looking and gathering info on the cars I wanted to soon purchase. Louis showed me exactly what ...

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Google Jun 7, 2024

On time at the price promised.

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Google Jun 7, 2024

brought my car in for a check up, easy to set up appointment and friendly service advisors. My service advisor Braxton gave me frequent updates on the vehicle and kept me informed about everything they checked out on the car. amazing communication and service at this dealership. fast diagnosis, they also vacuumed and washed the car before pick up! overall a stress free and great dealership visit.

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DealerRater Jun 7, 2024

I came in a for a specific truck. They had it ready for me to see when I arrived. The staff is knowledgeable and friendly. The finance team was great. Overall a great dealer experience.

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Google Jun 6, 2024

I had a pleasant experience. I was able to purchase the car I came to see.

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Google Jun 6, 2024

Jyair is amazing!! I was greeted promptly he was energetic, nice, and knowledgeable. I was in and out in just over an hour and a half for an oil service, rotation, and two software updates!! The price was more competitive than two other area dealers and when I first called to make the appointment the schedule coordinator at Jim Ellis Ford was knowledgeable and friendly…when I called one of the other local stores I just got bounced around from service to receptionist to hold ended up with a voicemail. I highly recommend having your Ford serviced here!!

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Google Jun 6, 2024

Great Service and awesome deal.

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Google Jun 6, 2024

Denis was very good and had me in and out the door within an hour! He set up my Fordpass for me and everything was a smooth seamless transaction from beginning to end. Thanks Denis!

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Google Jun 6, 2024

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Google Jun 4, 2024

Simply the Best! Pick up and Delivery, Professional dedicated advisors and support staff along with technicians that care about doing a good job! I wont go anywhere else!

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DealerRater Jun 3, 2024

Louis was great! Professional, knowledgeable, and efficient. He Listened to what we wanted and showed us our options. We found what we wanted and he made it happen!

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DealerRater Jun 1, 2024

Have worked with Thomas for years --always great. First time with Andre in Finance and he was superb.

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Google May 31, 2024

Had a great experience with Devon, highly recommend working with him to find your next car!

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DealerRater May 29, 2024

Louis gave great service and gave us best car buying experience l have ever had.It can stressful buying a car. Louis mad it easy and enjoyable experience.

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DealerRater May 28, 2024

Great people, great dealership. I would consider buying another car from them. The price was very good!

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Google May 28, 2024

Absolutely thrilled with my experience purchasing a 2023 Ford Escape! Thomas Hostetter was fantastic. Thomas was incredibly helpful throughout the entire process and made sure I had all the information I needed. What stood out most was that I never felt pressured; he genuinely wanted to help me find the right car. If you're in the market for a new vehicle, I highly recommend asking for Thomas. Thanks again for making car buying a stress-free and enjoyable experience!

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DealerRater May 27, 2024

Smooth and uneventful deal. Had what I was looking for and delivered. I would buy from them again.

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Google May 26, 2024

Outstanding service provided by Chase and the entire team! Chase's expertise and genuine care helped me find the ideal car tailored to my preferences and budget. His professionalism and patience made the entire process stress-free. I'm grateful for his dedication and highly recommend him and the dealership to anyone in the market for a new vehicle. Five stars without hesitation!

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Google May 25, 2024

Keyvonte Nash helped me from my first question about a vehicle I found during my search. I found Jim Ellis from 3 hours away. Key and the dealership as a whole made the entire experience worth the drive for me! Great place! Great people! Great experience! Well Done!

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DealerRater May 25, 2024

Great guys fun, professional and helpful I would recommend to go get a car or truck from him thank you Louis Thompson.

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Google May 24, 2024

They did a great job to do a warranty repair on our Bronco. Thanks!

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DealerRater May 24, 2024

He was very easy to work with and helped us get everything we wanted! We would work with him again!

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DealerRater May 24, 2024

Excellent service, knowledgeable staff, and seamless buying experience. Highly recommend this dealership for your next car!

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DealerRater May 24, 2024

Excellent service, great customer service fast service , Louis made us have a great time and was really helpful

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Google May 23, 2024

It was a pleasure working with team here at Jim Ellis Ford. Denis and Andre were fantastic throughout the entire process. We will be back for all our new/used needs.

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DealerRater May 21, 2024

Thom was great to work with. No pressure to buy and very willing to negotiate on trade-in price. Very good experience overall.

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Google May 20, 2024

Just bought my Ford Escape from here. The salesman Devon helped me tremendously and did a great job considering my wants and needs! Definitely recommend

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Facebook May 20, 2024

I can honestly say I did have a great experience purchasing a much needed bigger vehicle for my family. Just make sure you bring all documents with you when it comes down to maintenance. I had a discussion with Andra in finance and he specifically told me I had 5-6 free oil changes from here or Kia because my car was brand new and the prior owner only had it for 2 months. I have been going through the wringer with them and Kia. No one is honoring that. This is unacceptable. Don’t feed me lies and then go back ...

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DealerRater May 20, 2024

We were very pleased with our experience at Jim Ellis Ford. They were true to their word about the vehicles on their lot. They worked with us to reach a good deal.

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Google May 20, 2024

Excellent experience at the service center. Highly recommend and will be bringing my Truck here every time. Friendly, knowledgeable, and trustworthy. Ask for Jyair Means!!

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DealerRater May 19, 2024

I custom ordered a Maverick from Thom. Thom kept me updated on the timing and was extremely helpful answering questions. When my truck was delivered Thom and Andre ( Finance Department) did a great job of making the entire purchasing process fast and easy. They answered all my questions and help me learn all the new features of the vehicle. I would definitely go back to them for another car/truck.

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Google May 18, 2024

Great service. Denis was very knowledgable and helped me find the truck i wanted.

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Google May 18, 2024

Jeremy Ellis took care of us today! This was a painless car buying process and I highly recommend requesting him for your next Ford purchase.

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Google May 17, 2024

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DealerRater May 17, 2024

I highly recommend Jim Ellis Ford. Why? “Their customer service is second to none.” “The customer service has been consistently outstanding, exceeding my expectations every time.” “I was completely impressed with the professionalism and positive attitude, of both my sales team with Armen and Louis, also my service team starting with Sean and Jyair. In a post Covid world where service is somewhat demenished, NOT HERE! These guys seamed to have doubled down on Customer Service. Just go and experience it for yourself. I would be surprised if they don't deliver. Enuff said...

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Google May 16, 2024

Everything went very smoothly

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DealerRater May 16, 2024

Thom was great! Very friendly and easy to work with. We will definitely check in with Thom the next time we are in the market to buy a car!

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DealerRater May 16, 2024

He was so nice and helpful with all of the questions I had! He helped me get the Bronco of my dreams!! I highly recommend going to him!!!

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DealerRater May 15, 2024

Louis knew of the bad experience I had at another dealership. He made sure that I felt appreciated and valued. Very respectful, friendly, knowledgeable and professional with a personal approach would recommend him to all.

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DealerRater May 14, 2024

Louis was great! Made the experience quick and simple. I’ll definitely be back for my next purchase. Great job!

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Facebook May 12, 2024

Had a phenomenal experience with Chris Bell, Denis P. and Andre at Jim Ellis Ford. They were able to get us into a Ford Explorer for a great price and were super easy to work with.

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Google May 12, 2024

Had a great experience with Chris Bell, Denis P. and Andre. They worked as a team to get us in an Explorer for a great price. Easy to work with and great customer service. Andre was quick and efficient in finance as well.

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DealerRater May 11, 2024

Louis was very friendly and made sure we were comfortable and the buying process was as smooth as possible! Highly recommend!

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DealerRater May 11, 2024

Louis was very responsive in helping me make sure the car was the right one for me before I came into the dealership. His video of the car was a nice introduction to the car and to Louis! Nice Touch!!!

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Google May 9, 2024

Good experience, Devon was super helpful!

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DealerRater May 9, 2024

Tom was very helpful and the purchase was easy and quick. Extremely happy with the purchase!!

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DealerRater May 8, 2024

Great service and do what they say. Honesty and integrity are important to them. Would buy from them again.

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Google May 8, 2024

Sales consultant Devon Hanson made me feel like a family member and made my experience simple and exciting.


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